1. You may return your product within 30 days of us dispatching your purchase to you provided that for returns for change of mind products returned must be in the original unopened packaging and the packaging must not be damaged.
2. Any opened packaging will not be accepted to be returned.
3. Under no circumstances will we refund monies before we have received your product back to our premises and checked it as being in the original unopened and undamaged packaging.
4. Returns under our 30 Day Money Back Guarantee will be refunded in the amount you paid for the product less the initial delivery charges as set out in your Order Confirmation email which you authorize us to deduct off the balance to be refunded to you.
5. We may refund by credit card or direct deposit.
6. Refunds take approximately 5-10 days by credit card or direct deposit.
7. Store Purchases must be returned to the store with your proof of purchase.
8. Online purchases must be returned to one of the following locations with your proof of purchase:
Outdoor Supacentre Pty Ltd
49 Industrial Park Drive
Lilydale VIC 3140
9. In order to obtain a refund you must first return the product(s) at your own cost.